Privacy Policy
Personal Information
Types of Personal Information We Collect
We collect personal information in person at our Parks, via internet booking engines (e.g., www.booking.com), and online travel agents to facilitate reservations. This includes:
- Name
- Address
- Contact details
- Stay details (arrival/departure times, number of guests)
- Vehicle details (registration, make, model)
- Dimensions of caravans or trailers
Only transactional information, such as payment confirmation or balance owing, is collected during booking.
Why We Collect Personal Information
We use your personal information to:
- Register your details with Mannum Holiday Park
- Record bookings and purchases
- Maintain a database of guests
- Administer records, accounts, and financial transactions
- Assist internal administration and operations
- Establish residential tenancy agreements
We may also use log files for security screening (e.g., IP addresses) and improving site performance.
How We Collect Personal Information
We collect information through:
- Guest registration forms and newsletter subscriptions
- Social media pages (e.g., likes or interactions)
- Third-party marketing and analytics services
- Emails, messages, or written inquiries
- Phone calls for inquiries
Storage and Security of Personal Information
We take reasonable steps to protect personal information from misuse, loss, or unauthorized access, in line with privacy laws.
Retention of Personal Information
We delete, destroy, or de-identify information no longer required. Retention periods depend on the purpose of collection, such as legal obligations or audit purposes.
Marketing
We use personal information to:
- Share special offers and promotions
- Conduct marketing and web tracking analysis
You can opt-out of marketing by clicking “unsubscribe” in emails or contacting us directly.
Cookies and Other Technologies
We use cookies to enhance your browsing experience. These include:
- Analytical Cookies: Track site traffic and improve user experience
- Advertising Cookies: Provide personalized content through third-party services
- Functionality Cookies: Retain preferences for tailored content
- Strictly Necessary Cookies: Ensure site functionality
You can manage cookies through your browser settings, though some site features may be limited.
Privacy Policies of Other Websites
Our privacy policy applies only to Mannum Holiday Park’s website. Please review the privacy policies of external sites when accessing them.
Changes to This Policy
We may update this policy to reflect changes in practices, legal, or regulatory requirements. Continued use of our services signifies agreement to the revised policy.
Making a Complaint
For privacy concerns, contact us at [email protected]. Unresolved issues can be escalated to the Office of the Australian Information Commissioner at:
GPO Box 5218, Sydney NSW 2001
Phone: 1300 363 992
Contact Details
- Email: [email protected]
- Phone: (08) 8569 1402 (9:00am–5:00pm ACST, Monday–Sunday)
- Address: Purnong Road, Mannum, SA 5238